Pay now or Wait
If our online shop is up to date and the delivery address is within South East Queensland, paying straight away is a good idea and might even speed up the delivery by several days. On the other hand, some people place a small order with a distant delivery address, like Sydney, without the expensive delivery fee included and pay so we need to cancel the order and refund the payment. We’d like to minimize these incidents, so we do have some warning messages about “not paying” straight away.
Remittance
After you make payment, a simple text message to David’s mobile is the best way to keep things rolling.
Automated Emails
When a customer places an order through our online shop, we get the order details to our email inbox. We usually notice orders within 24 hours. If the delivery address and ordered frangipanis are straight forward, we may choose to inspect and gather the plants before responding to the customer.
You also will receive an email automatically with your order details.
Invoices
Order details are included in order confirmation emails and can be used as an invoice but if you would like these details with an “Invoice” title, please request “order details with an invoice title”.
Payment Request
After we have confirmed the ordered frangipanis are good to go or a new order has been confirmed, we will request payment. We often send a simple text message. If not, for online orders, we sometimes resend the order details via email.
Delivery Plan
After order confirmation and payment, we will notify you of the scheduled pickup date and approximate delivery date as soon as we know. After all pickups from our nursery, we usually send a short message confirming pickup has been done. In recent years, transport companies have been very good communicating with receivers, so we no longer send transport company details to customers but if you’d them, please ask us.
Drop Off Instructions
If you have a preferred drop off position or any other instructions, please let us know when before we organize delivery.